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Octopus Travel Case Study
Octopus Travel, a Travelport company, is a leading online hotel retailer displaying real-time availability and confirmations in multiple languages. It provides access to a huge inventory of over 50,000 hotels in more than 6,000 cities, spanning 129 countries, ranging from independent hotels, chain hotels and B&B's.
The challenge
With travel as one of the most prevalent sectors for online card transactions, Octopus Travel wanted to be confident that they were taking all necessary steps to stop fraudulent orders through their website.
The solution
Octopus Travel brought in 192business to check all their hotel bookings made through their
website and call centre on a global scale. They use global credit reference databases such as Germany the USA and Sweden and global addressing and telephone data for other markets to verify identity of their customers.
By utilising 192business Octopus Travel have now taken down their manual fraud checking from 30 checks a day to around 12 and they project they will be saving over £20,000 a year by using 192business solutions.
And the feedback from Octopus travel?
"Having international databases is vital to a global business such as ours. 192business
allows us to be confident and prevent travel fraud on our website and ultimately offer the best possible service to our customers.192business provides us with a validation tool we really trust with accurate data and excellent support"
The future
192business are constantly bringing on new country databases to ensure their customers have the best validation options available. Octopus Travel will be utilising more of these as they come on board.
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